Believe me, Silver Reef has lost their business also as I will not drive them there (and they agree with my decision), and I will be spreading the word to all my other casino friends and will encourage them to tell their friends as well. I'm a senior and when I go, I always take 2-3 of my friends as they don't drive. That casino is off my list and I will encourage all my friends to boycott that casino as well. Yesterday (Dec 6/11) I went to the casino and went to the Barista and asked for a large cup of hot water, money in hand prepared to pay a tip or pay for the paper cup.

That really ticked me off so a couple of times I got hot water from them (and tipped) and used my own tea bag. As of a few wks ago, their green tea is now considered a 'specialty' tea and they charge for it. #4 - I used to be able to get my complimentary green tea for which I always tipped. #3 - Their buffet is expensive for the variety and quality of food served - no deals at all there except for their Monday lunch. #2 - They never give you a break on beer/cocktail drinks - no 'happy hour' like many other casinos. #1 - Their slots are not looser than any other casino. Will have to think twice before booking myself a room there again. It is disappointing since a go to the Hotel a lot and expected better customer service for something that could have hurt me or my husband. This piece of metal could have punched my foot and done a lot of damage, a apology would have been nice. The person who walked us over to the security desk asked us at least 3 times if we gambled instead. What really bothered we was that no one out of the 3 people was at all concerned or didn’t even apologize. So we took it to the front desk where the girl behind the desk said Oh no and stared blankly at me, I asked to speak to a manager, a person was called (don’t know if he was a manager) who looked at the metal and said “oh, would you like to report it to security” and we were walked over to the security desk in the casino where I guess the head of security said if we would like our room to be checked for other objects. All was well until something poked my foot in the hotel room (picture below), it was a rusted piece of metal on the floor in the room by the window. With Covid and everything being closed husband and I decided to book a room at the casino, get a massage and go to the Steak House. Since I do not gamble I like to take advantage of the facilities and the restaurants. Stayed at the hotel valentines weekend, I am a local and enjoy going to the there for little getaways.

Casino silver reef